FAQs

General

• Are you a manufacturer or trading company?

This seems to be the most frequently asked question by global buyers. The answer is both.

• Where are you located? How to reach your company and factory?

Our business office is located in Ningbo city, Zhejiang province.

Our manufacturing facilities are located in Handan city, Hebei province.

• What is the MOQ of each order?

Our products are low value industrial consumables, we mainly sell to business customers (B2B).

For sea/air transportation, our MOQ varies according to different products.

For some special orders, like trial order or supplementary order, the MOQ could be negotiable depending on different products.

• Can you accept customized products?

Sure. We have many experts in the industry and will try to develop products according to your requirement or design artworks.

Sample

• Do you provide free samples?

Usually samples (or counter samples) are free, we do not charge for them. However, we might charge courier cost or ask for customer's courier account.

We send many samples on our own account every week and month, it is a very big cost caused by this. So now we are required to ask for customer's courier account. If we can reach an order, the courier cost will be deducted from the amount of total amount. Hope you can understand and thanks for your understanding & support.

We well know when a customer asks us send samples, it means the customer has interest in the products or would like to give a chance to evaluate whether could work with. We really appreciate that and we will try to find a way to reduce the pre-order cost.

• Can I request production samples before shipment?

Sure. We will send producton samples to customers and the samples are free of charge.

Payment

• What are your payment terms?

Generally we accept the following two payment terms:

1) T/T Swift Transfer

For sea transportation: T/T 30% advance payment as deposit, the balance paid against B/L copy in 5 days.

For air transportation: T/T 50% advance payment as deposit, the balance paid before shipment.

2) L/C at sight

• Is the beneficiary name same as your company name?

Yes, you will not get confused that have to transfer to any third-party company.

We offer two options: Transfer to our Bank of China account / Transfer to our US Bank account.

• Can I pay via Paypal?

Sorry, we mainly sell goods to a business, not an individual. Usually Paypal is not acceptable for us.

Service

• How long could I get replied after sending you an inquiry?

Usually within 24 hours during working days.

• What communication methods do you use?

Usually we use Email, Telephone, WeChat & WhatsApp.